Privacy & Cookie Policy

This Privacy and Cookie Notice (“Notice”) describes how EverUp LTD (also referred to as “EverUp”, “we”, or “us”) will make use of your personal data when you are using our Services. This Notice comprises the following sections:

This Notice describes how EverUp LTD (also referred to as “EverUp”, “we”, or “us”) will make use of your personal data when you are using our Services.

It explains the types of information we collect, the purposes for which we are using personal information and the legal grounds on which we rely. The Notice sets out how we share personal information with third parties, for how long we store personal information and how we use cookies.

It also describes your data protection rights, including the right to object to some of the processing which we carry out. More information about your rights, and how to exercise them, is set out in the “Your data protection rights” section.

When we use capitalized terms in this Notice, these terms have the meaning explained in our Terms of Service or Competition Rules.

We are EverUp LTD, a company incorporated in England and Wales with company registration number 12462608 and registered address at Arquen House 4-6 Spicer Street, St. Albans, England, AL3 4PQ. We control the information we collect about you when you use our Services and we are the data controller for the purposes of data protection law.

When we refer to “personal data” or “personal information” in this Notice, we mean information that relates to you. We collect and process your personal data when you interact with us through our website and our app and when you use our Services.  This includes:

• Identity and contact information, including your name, title, date of birth, your postal address, email address and phone number, identification documents (such as copies of your passport or driving licence or other documents you provide for identification purposes) and any other information you provide to prove you are eligible to use our Services;
• Account information, including username, password and other registration information, your use of our Services and your participation in our Competitions, your Coin Balance, transactions you effect through our app, any prizes you win and transactions we carry out to provide you with your cash prizes, your privacy and marketing preferences;
• Financial information, including bank account details (such as account number, sort code and IBAN) of the bank account you have linked to your Profile and of your Electronic Money Account you create with the Partner Institution, and relevant information provided by fraud prevention agencies;
• Communications information, including records of your communications with us and our customer service team (such as records of emails, chat and in-app communications and voice recordings);
• Social network information, including your interactions with us (such as messages) or our content (such as your likes) on social media (such as Facebook, Instagram or Twitter), your use of social media features integrated in our website and app, your social media username when you select to access our Services using your social media account, and any other account information or activity that you permit a third party social media network to share with us;
• Technical information, including device identifiers, IP address, and where you have enabled location services, your GPS location, as well as information on how you use our website and app. This information is mainly collected through cookies and includes: your visits to our platform, the links you click on, through and from our site (including date and time), the services you view or search for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling and clicks), and methods used to browse away from the page; technical information, including the internet protocol (IP) address used to connect your computer to the internet, your log-in information, the browser type and version, the time-zone setting, the operating system and platform, the type of device you use, a unique device identifier (for example, your device identifier, number, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use; information stored on your device, including if you give us access to contact information from your address book, photos, videos or other digital content, check-ins.

We collect this information from you, when you provide it to us directly or when we collect it through our website or app using technical means, such as cookies. Sometimes, we also collect information about you from third parties, in particular:

• Banks and payment institutions: we will collect information from your bank when you link your bank account to your Profile, from the Partner Institution with which you open your Electronic Money Account, and from providers issuing and managing the distribution of e-money to you. This is required for us to provide our Services.
• Fraud prevention agencies and third parties carrying out identification checks: these parties provide or confirm information to us to allow us to verify your identity, confirm that you are eligible to use our Services and prevent fraudulent activity through our Services.
• Social media platforms (such as Facebook, Twitter, Instagram): these parties provide information to us when you use your social media account to connect to our app and use our Services, when you interact with us or our content on those platforms, when you interact with social media features (e.g. “Like” buttons) integrated on our website and app.

We will store your personal information for as long as it is required for us to fulfil the purposes for which we have collected it, as described in this Notice, and for such further period that is necessary to comply with our legal and regulatory obligations, to exercise our legal rights and to protect our business from legal claims.

We will share your personal information with third parties, as described below:

• Service providers: We share personal data with third party service providers, who will process it on our behalf for the purposes identified above. These parties will use your information on our instructions, only in order to provide us with their services. In particular, we use third party providers of website hosting, maintenance, IT services, mail carriers, customer support, communications and marketing services, identity checking.
• Banks and payment institutions: We share personal data with the banks with which you hold the bank accounts you link to your profile, our Partner Institution with which you open your Electronic Money Account, and providers issuing and managing the distribution of e-money to you.
• Fraud prevention agencies: we share and confirm information with these parties so as to confirm that you are eligible to use our Services and prevent fraudulent activity through our Services.
• Social media networks and advertisers: subject to your marketing preferences, we share information with social media networks, such as Facebook, and advertisers to present our ads to you on other platforms.

This may include sharing with social networks such as Facebook actions that you take on our Services such as your visits to our website, your interactions on our website, information collected from cookies or similar technologies and the ads you see. This allows us measure the effectiveness of our advertising, improve our marketing practices, and helps us deliver more relevant advertising to you and people like you (including on social media). We are Joint Data Controllers with Facebook Ireland for this processing and have agreed with Facebook our respective responsibilities for complying with data protection law. In terms of this division of responsibility, in summary, EverUp provides you notice but Facebook is the primary contact if you wish to exercise your rights under data protection law in respect of this processing. Further information, including how Facebook enables you to exercise your data protection rights, and subsequently processes your information as independent data controller can be found in Facebook Ireland’s Data Policy.

• Business advisers: We share information with our legal advisers, accountants, business consultants, insurers and other business advisers, to the extent it is necessary for them to provide us with their services.
• Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws.
• In the event that our business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business/our legal successors.
• We publicly disclose the identity of the winners of our Competitions as described above, unless you ask us not to do so.

Where we need to transfer your personal data outside the European Economic Area (“EEA”), the United Kingdom or Switzerland, and where this is to a stakeholder or vendor in a country that is not subject to an adequacy decision by the EU Commission, data is adequately protected by EU Commission approved standard contractual clauses or a vendor’s Processor Binding Corporate Rules.  A copy of the relevant mechanism can be provided on request.

You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller.

In addition, you can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).

These rights may be limited, for example if fulfilling your request would reveal personal data about another person or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. We will inform you of relevant exemptions upon which we rely when responding to any request you make.

To exercise any of these rights you can get in touch with us using the details set out in the “Contact us” section below. If you have unresolved concerns, you have the right to complain to the data protection authority, which in the UK is the Information Commissioner’s Office.

We may from time to time update this Notice if there is a change to the way we use personal data or if this is required by a legal or regulatory change. Any new version of this Notice will be published on our website.

If you have questions in relation to this Notice or on how we use your personal data at EverUp or if you would like to exercise your data protection rights, you can get in touch with us by writing to:

EverUp LTD
1 Arquen House, 4-6 Spicer Street
St Albans, England
AL3 4PQ

Or emailing us at