Last Updated: 01/08/2024
Competition Rules
These Competition Rules apply to all Competitions that are made available via our Services. We may update these Competition Rules from time to time. It is very important that you check each relevant section of these Competition Rules before participating in any Competition, as by entering the Competition you agree to be bound by and comply with the most current version of these Competition Rules. Any changes that are made to these Competition Rules will not apply to Competitions that you entered before the changes came into effect.
None of our competitions are sponsored, endorsed, administered by, or associated with any of the Gift Card Brands, Google and their Google Play Store, Apple and their Apple Store, or any other app store providers. Our competitions are independently organized and operated by our company.
These Competition Rules form part of our Terms. By participating in any Competition, you also agree to be bound by and comply with our Terms of Service and Gift Card Terms and Conditions.
Terms that begin with capital letters (defined terms) have the meanings that are given to them in these Competition Rules or, if they are not defined in these Competition Rules, they have the meanings that are given to them in the Terms. These Competition Rules are split into the following sections:
- Section 1: Significant Conditions – these apply to all Competitions and your attention is specifically drawn to these provisions.
- Section 2: Coin Rules – these apply to your use of Coins on our Service.
- Section 3: Wheel of Fortune (or Instant Spin) Rules – these apply each time you participate in an ‘Instant Spin’ Competition.
- Section 4: Raffle Rules – these apply each time that you participate in a ‘Raffle’ Competition.
- Section 5: Scratch Card Rules – these apply each time you participate in an ‘Scratch Card’ Competition.
Please read the description on each Competition page carefully as this will tell you which sections of these Rules apply to the Competition.
1. Significant Conditions
Rewards Redemption Terms
Eligibility for Competitions: Participation in our competitions is open to all users who have created a profile on the everup service. Please note that entering these competitions does not require you to make any purchases, hold funds, or top-up any of our products or services.
Types of Prizes: Participants in our competitions have the opportunity to receive different types of rewards, which may include cash, Gift Cards, or physical items such as tech gadgets and home appliances.
Redeeming Cash Rewards: If you receive a cash reward, please be aware that, unless a lesser amount is specified in the app, a minimum total of £10.00 is necessary to redeem it. You can redeem your accumulated cash rewards by purchasing any Gift Card available through our app. Cash rewards are not transferable to bank accounts.
Liability for Unredeemed Rewards: everup holds no responsibility for any unredeemed reward amounts if the service is discontinued or if a user’s account is suspended or closed. To ensure both your security and convenience, we strongly advise redeeming any cash rewards promptly by purchasing additional Gift Cards through our app.
Expiration of Rewards: Please note that cash rewards, expire 12 months after they have been awarded. Similarly, all non-cash rewards (including Virtual Coins) expire 3 months after their award date. It is the responsibility of the reward receiver to claim and utilise their rewards within these time frames.
2. Coin Rules
This section (“Coin Rules”) applies to: (a) our allocation of Coins to your Profile; and (b) your use of Coins on our Service.
2.1. Earning Coins
a) We may credit Coins and or free Bonus Entries to your Profile for certain activities, including:
- Registering a Profile with us;
- Opening, validate, add funds, and hold funds on an everup Gift Card Account;
- Successfully referring someone to everup who then meets our referral program requirements;
- Purchasing a product from us;
- Signing in regularly;
- Verifying your identity;
- Verifying your mobile phone number; and
- Any other activities deemed eligible by us and in our sole discretion for a credit of Coins or Free Bonus Entries.
Checking Your Coin Balance and Bonus Entries: To view your current Coin balance, navigate to the “Account Balances” section in our app and select the “Winnings & Rewards” box. For information on the number of free Bonus Entries you have received for each specific game, simply check within the game itself.
b) We may also credit Coins to your Profile as a prize for participating in a Competition.
c) It may take up to twenty-four (24) hours for Coin(s) to be credited to your Profile after you become eligible to receive them.
2.2. Using Coins
a) Coins can only be used to participate in Competitions via our Services.
b) Coins have no monetary value and cannot be traded or exchanged for money or money’s worth.
c) You must not sell, barter, trade or otherwise transfer Coins to any third party. We reserve the right to suspend or close your Profile if you do or attempt to do any of these things.
d) If you have played the Bonus Entry by participating in each Competition, one or more Coins are required to additionally participate in any and all Competitions on our Services.
e) Each Competition will specify the number of Coins that are required to participate in it. If your Coin Balance is sufficient, you can use your Coins to participate by pressing play and selecting the “use Coins” option on the relevant Competition page, and the requisite number of Coins will be deducted from your Coin Balance.
2.3. Coin expiry and Bonus Entries caps
a) If your everup profile remains inactive for ninety (90) days or more, your Coins balance may be reset to zero.
b) If your Profile is closed for any reason, any unused Coins in your Profile will be deleted. You may, at our discretion, be able to claim them back if your Profile is reactivated within ninety (30) days of account closure.
c) Unused free Bonus Entries can be accumulated up to a specified limit. For current information on the accumulation caps for each game, please refer to our Frequently Asked Questions (FAQs) or contact our support team for assistance.
3. Wheel of Fortune (or Instant Spin) Rules
This section (“Wheel of Fortune or Instant Spin Rules”) applies, together with the Coin Rules and General Rules, each time that you participate in any Wheel of Fortune Competition on our Services.
3.1. How to participate
a) Log in to your Profile on our app.
b) Go to the relevant Competition page.
c) Spin the wheel by pressing “play for free” or “play” accordingly.
d) You may be eligible for a free Bonus Entry in certain Wheel of Fortune games each day when you sign in. To learn more about your eligibility and the options available, please refer to the app and consult our customer support team if needed. Games that have credited you with free Bonus Entries are marked with a number icon on a green background in the top right corner of the game’s logo. A positive number in this icon indicates the specific number of free Bonus Entries you have received.
3.2 Competition Week: Each week you can participate in a Wheel of Fortune Competition between the following times:
a) Start Time: Friday at 12:00:01 a.m.
b) End Time: Thursday at 11:59:59 p.m.
3.3 Competition Day: On certain days, you may also be able to participate in a daily Wheel of Fortune Competition between the following times:
a) Start Time: 12:00:01 a.m.
b) End Time: 11:59:59 p.m. (unless all prizes are won sooner)
3.4 Winner Selection
a) When you spin the wheel, it will land on an icon.
b) If it lands on a prize icon, you will receive an onscreen animation telling you that are eligible to win the prize indicated by the icon.
c) The icon on which the wheel lands on is determined when you spin by a random number generator.
d) Please note that each slot on our Wheel of Fortune games have varying odds of winning. Although the slots are visually represented as equal in size for user interface convenience, the likelihood of winning each prize differs. For detailed information about the odds of winning the highest-value prizes, simply click on the information icon (i) provided within the game interface.
e) If you win any Gift Card or a cash prize exceeding £1,500.00, you can claim it by reaching out to our customer support team. All your prize details are securely stored and available for review in your winnings’ history, accessible at any time through your account profile by tapping on Cashback & Rewards.
4. Daily Raffle Rules
This section (“Daily Raffle Rules”) applies, together with the Coin Rules and General Rules, each time that you participate in any Daily Raffle Competition on our Services.
4.1. How to participate.
a) You may receive additional free Bonus Entries based on the cash balance of your everup Voucher/Gift Card. Bonus Entries and free everup Voucher/Gift Card Bonus Entries (if applicable) are limited to a cap indicated on the Competition page.
b) During your participation in a competition, you may have the opportunity to access a ‘Bonus Entries Booster.’ This feature allows you to receive additional free Bonus Entries by confirming your participation. To activate this booster, simply visit the relevant Competition page and tap or press the designated booster button. The availability of this feature is time-limited, typically being released for a few hours following the conclusion of the last draw. Its availability is not guaranteed for every competition. We recommend checking the app after the final draw to see if the booster option is available and to understand the multiplier that will be applied to your free entries.
4.2. Competition Day. Each day you can participate in a raffle Competition between the following times:
a) Start Time: on the day before the draw 17:00:01
b) End Time: on the draw day 16:59:59
4.3. Selection of Winners.
a) Each raffle entry is allocated a unique reference number (“Raffle Reference“)
b) At each Weekly Draw, fifty (50) raffle references are selected at random from all of the Raffle references allocated during that week.
c) If your Raffle Reference is selected, you will be eligible to win a prize.
d) Details of the prizes available each week are set out on the Competition page in the results section.
5. Scratch Card Rules
This section (“Scratch Card Rules”) applies, together with the Coin Rules and General Rules, each time that you participate in any scratch card Competition on our Services.
5.1. How to participate.
a) Log in to your Profile on our app.
b) Go to the relevant Competition page.
c) Scratch the card by picking one card when you go to the “Pick One & Play” and pressing the “play” button accordingly.
d) You may be eligible for a free Bonus Entry in certain Scratch Card games each day when you sign in. To learn more about your eligibility and the options available, please refer to the app and consult our customer support team if needed. Games that have credited you with free Bonus Entries are marked with a number icon on a green background in the top right corner of the game’s logo. A positive number in this icon indicates the specific number of free Bonus Entries you have received.
5.2. Competition Day: On certain days, you may be able to participate in a daily Scratch Card Competition between the following times:
a) Start Time: 12:00:01 a.m.
b) End Time: 11:59:59 p.m. (unless all prizes are won sooner)
5.3 Winner Selection
a) When you scratch the card, it will reveal the prize that you won.
b) If a prize is uncovered, your prize will be added to your total coins or cash amount depending on the prize won.
c) The prize revealed by scratching the card is determined by a random number generator.
d) Details of the prizes available are set out on the Competition page.
6. Referral Scheme Rules
This section (“Referral Scheme Rules”) applies, together with the Coin Rules and General Rules, each time that you participate in the referral scheme on our Services.
6.1. How to participate
a) Log in to your Profile on our app.
b) Go to the relevant referral page.
c) Invite friends by pressing “invite friends”.
6.2. Referral Scheme: Each day you can invite your friends and get rewards in return at any time.
6.3. Each time you invite a friend you may get rewards according to the status that you achieve, details of which are on the “refer a friend” section of the app.
7. Entry Requirements and Participation Guidelines for Competitions
7.1. Restrictions on Entry.
Participation in our Competitions is open to all with no purchase necessary. However, to enter a Competition, you must satisfy the eligibility criteria outlined in Section 5.1 of our Terms and Conditions and meet the following conditions:
a) Possess an active internet connection;
b) Be a registered everup user with a valid profile;
c) Maintain either (i) a Coin Balance at or above the specific Coin Requirement for the Competition, or (ii) use the Bonus Entry provided for each Competition;
d) Not be an everup employee or a direct relative of an employee.
Unless otherwise stated on the specific Competition page, you are welcome to participate in any Competition multiple times, provided you have sufficient Bonus Entries and/or Coin Balance as required for that particular Competition.
7.2. Prizes
a) The Prizes for each Competition are specified on the Competition page.
b) Coins and Bonus Entries cannot be substituted for a cash alternative.
c) For some Competitions, we cap the number of prizes that will be awarded during a Competition Period/Competition Week. We always try to ensure that any cap we set is reasonable in order to avoid disappointment. However, sometimes the cap will be reached before the Competition Period/Competition Week closes.
d) Any applicable caps on the availability of prizes will be specified on the Competition Page. We will stop accepting entries if the cap has been reached.
e) A list of recent winners is available in the “Results & Winners” section of our App.
7.3. Claiming your Prize
a) We will make diligent attempts to notify you via our mobile app using the details associated with your Profile. However, if you choose to opt out of everup communications, neglect to update your contact details, keep the app up to date, or do not keep an active connection token by signing in regularly, we cannot guarantee notifications regarding potential prize winnings.
b) We cannot be held responsible for unclaimed prizes due to failed contact attempts or undelivered notifications to your mobile device. It remains your responsibility to check the competition results and submit any claims.
c) Prizes in the form of Bonus Entries, Coins, or cash prizes under £1,500.00 will typically be credited to your “Cashback Performance” section as Extra Cashback within 2-3 days following the relevant Competition. This is subject to our confirmation of your eligibility for the prize. To redeem cash prizes, simply select ‘Use your available Cashback’ at checkout in our Gift Card shop. Please be aware that a minimum winnings/cashback threshold must be met before you can redeem your cash prize. For more details on the minimum requirement, refer to paragraph 1 in this section of the Competition Rules.
d) For cash prizes of over £1,500.00, you may be asked to submit a prize claim form including but not limited to the following documentation; a copy of your photo ID and proof of residence so that we can verify that (i) you are the Profile holder and (ii) you meet the eligibility requirements specified in these Competition Rules and our Terms and Conditions. You will not be entitled to your prize, and your prize will be forfeited, if you fail to provide these documents when asked for them or we are unable to verify (i) and (ii) with the documents that you do provide to us.
e) If you have not claimed your prize of over £1,500.00 within 10 days of winning the relevant Competition, by providing the required AML/ KYC screening documentation, you will no longer be eligible to receive the prize and the prize will not be awarded to you.
f) Prizes valued at less than £5,000 can be redeemed by purchasing Gift Cards from the everup Gift Card shop. For prizes exceeding £5,000, you can request a bank transfer for the amount that exceeds this threshold. For instance, if your prize is £7,500, you may opt for a bank transfer of £2,500, and use the remaining £5,000 for spending in the Gift Card shop.
g) We will use reasonable efforts to contact you via the contact details associated with your account. If you elect to not be contacted by everup or fail to keep your contact details up to date we will not be able to inform you about any prizes that you may have won. We will not be liable for any prizes that are not claimed. It is the responsibility of the prize winners to claim and utilize their prizes within the time frames specified under out Terms and Conditions and Competition Rules.
7.4. Winner Selection
a) We administer the selection of all winners using random number generator software.
b) You fully accept and agree that this random number generator software will determine all outcomes of those Competitions. In the event of a discrepancy between the results displayed on your device, and a Competition’s records on our server, our records will be regarded as definitive.
c) In the event of systems or communications errors relating to the generation of any result, bet settlement or any other element of a Competition, we will not be liable to you as a result of any such errors and we reserve the right to void all related bets and plays on the Game in question.
7.5 Consent to use your name
a) When you claim your prize, you consent to us publishing your first name, first letter of your last name and on the “winners” page of our app and website.
b) You can withdraw this consent by contacting support@everup.uk.
7.6. Disqualified entries. We reserve the right to disqualify your entry and void any prize if we reasonably believe that:
a) you have tampered with the entry process or the operation of the Competition or entered by fraudulent means;
b) you have breached any applicable provision of our Terms (including these Competition Rules) or any Applicable Law;
c) you have, or have attempted to disrupt or undermine the legitimate operation of a Competition; or
No entries from agents, third parties, syndicated entries or those made using methods such as a computer macro, script or the use of automated devices are permitted and no bulk entries are permitted.
7.7. Errors and discrepancies.
a) All times specified in these Competition Rules are in GMT (or BST, if daylight saving hours apply).
b) Our Service’s database clock will be the official timekeeper for all Competitions.
c) We are not responsible for any incorrect, incomplete, inaccurate, or untimely submission of entries, whether caused by you, our equipment or software, or by any technical or human error which may occur in the processing of the entries in the Competition.
d) We accept no responsibility or liability for any error, omission, interruption, deletion, theft or destruction, or unauthorized access to, or alteration of entries.
e) We reserve the right to amend the details of any prize where an incorrect prize has been displayed as a result of any bug, virus, software glitch or manifest error. We will make any such amendments promptly once we are made aware of any such error.
f) In the event of a dispute over the identity of a winning participant, we will deem the winner to be the authorized account holder of the email address associated with the Profile from which the entry was submitted. In this context, “Authorized account holder” is the natural person who is assigned to an email address by an internet access provider, on-line service provider, wireless carrier, or other organization that is responsible for assigning email addresses for the domain associated with the submitted email address.
7.8. Liability
a) The limits of our liability to you and your liability to us in relation to any Competition are set out in paragraphs 14to 17 of the Terms. Please read those paragraphs very carefully as they affect your legal rights, remedies and obligations.
